The Evolution of Patient Engagement and Chronic Care Management

Patient and Clinician By Fauzia Khan, MD, FCAP
As the healthcare industry continues a positive shift toward value-based care and away from the fee-for-service model, payers and providers are starting to look at patient engagement and managing chronic conditions very differently. Previously, disease management was measured more by associated cost such as procedures ordered, in-patient stays and re-admissions, and patient engagement typically consisted of generalized letters that described their disease and standard therapies. These letters were a one-way communication and hardly fulfilled the notion of “engagement.” There have been great strides made recently in developing patient-centric, IT solutions such as electronic health records, ... read more