Implementation Specialist – Persivia (USA)

Role Overview

The Implementation Specialist is responsible for delivering smooth, high-quality onboarding and deployment experiences for Persivia’s customers, including health systems, ACOs, physician groups, payers, and public health entities. This role ensures customers successfully adopt Persivia’s AI-powered population health, chronic care management, quality, VBC, and analytics solutions.

Key Responsibilities

1.Implementation & Onboarding

• Lead end-to-end implementation for new customers and product expansions.
• Conduct requirements gathering, workflow analysis, and solution design.
• Configure Persivia modules including CCM, TCM, RPM, VBC, Quality, Cohort Builder, Risk Adjustment and other modules
• Manage timelines, deliverables, and go-live processes.

2.Data & System Integration

• Coordinate EHR/EMR integrations (Epic, Cerner, Athena, eClinicalWorks, etc.).
• Support interfaces for HL7, FHIR, CCDA, claims, ADT, labs, and device data.
• Validate data mapping, quality, and ingestion workflows.
• Partner with engineering to troubleshoot and validate technical readiness.

3.Customer Training & Change Management

• Conduct role-based training for clinicians, care managers, and operational teams.
• Document workflows, configurations, and SOPs.
• Support change management strategies to drive adoption.

4.Testing, QA, and Validation

• Lead UAT, workflow testing, and regression checks
• Ensure configurations align with clinical and operational rules.
• Track issues until complete resolution.

5.Cross-Functional Collaboration

• Work with Product on requirements and customer feedback loops.
• Partner with Customer Success for post-go-live transition.
• Collaborate with Engineering/DevOps for technical readiness.

6.Project Management

• Manage multiple concurrent implementations with detailed organization.
• Maintain project plans, status updates, and risk logs.
• Communicate progress clearly to internal and external stakeholders.

Required Qualifications

• 3–5+ years in healthcare IT, clinical systems, or implementations.
• Experience with healthcare data: HL7, FHIR, claims, ADT, labs, or device integrations.
• Familiarity with EMR workflows and clinical terminology.
• Strong analytical skills; SQL experience preferred.
• Excellent communication skills with U.S. customer-facing experience.
• Ability to manage multiple projects in fast-paced environments.

Preferred Experience

• Experience implementing CCM, TCM, RPM, MIPS, VBC, Analytics or Quality programs.
• Exposure to value-based care and clinical program logic.
• Prior work in SaaS, population health, or analytics platforms.
• Understanding of HIPAA, PHI, and healthcare compliance.

Why This Role Is Elite

The Implementation Specialist ensures Persivia customers achieve successful onboarding, strong clinical outcomes, and long-term value from our AI-driven platform, making this role critical to Persivia’s growth and customer excellence.