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Position Title: Account Manager 

Reports to: VP Implementation and Customer Service 

Overview:

Account specialist is a player-coach, managing clients as well as supporting other members of the support and implementation team.

In managing accounts, s/he is an experienced professional whose mission is to provide the information necessary to improve medical care. The overriding goal is to see that Persivia’s Products are used by participating providers to the fullest extent possible. This motivated individual must be flexible in working and solving problems at varying levels (from the senior executives to implementers) across organizations and functional areas.

The Client Service program involves relationship management including, but not limited to, development, maintenance and monitoring of the Persivia-client relationship within the first year of the product implementation and beyond. This consists of training users, educating executives and engaging clinical users.

Essential Duties and Responsibilities include the following:

  • Manage on-boarding of new customers using structured processes.

  • Perform ongoing client communications using structured processes.

  • Develop, manage, and execute annual Client Service plans.

  • Train new users on Persivia products, if required.

  • Demonstrate use of Persivia products.

  • Administer the client business relationship (e.g. receivables, renewals)

  • Introduce providers to other Persivia products in a compelling manner to improve sales.

  • Interact with and provide support for/guidance to other teams at Persivia, including Product Development, Support, Engineering, Implementation, etc.

  • Provide regular updates on client status, new or potential contracts, as well as contract renewals to executive team in a timely and organized manner

  • Perform other duties as assigned (e.g. Sales Support)

Requirements and Qualifications:

  • Broad experience in health care delivery systems (clinical, quality or hospital experience greatly preferred).

  • Strong oral and written communication and presentation skills.

  • Excellent project management skills with strong leadership qualities.

  • Ability to work independently as well as a key team member.

  • Strong customer service understanding and orientation.

  • Ability to multi-task while managing several projects and delivering on time results.

  • Strong outcomes-based work ethic alongside a healthy sense of humor.

  • Ability to travel and maintain long-distance business relationships.

  • Minimum 2-4 years management experience in a clinical, hospital or professional services setting.

  • Bachelor’s degree required (in healthcare related field preferred).

Position Title: Senior Software Developer – Persivia, Inc. (Marlborough, MA)

Multiple Openings:

Persivia is a Value Based Care (VBC) solution that allows healthcare payers and healthcare providers across the United States to manage multiple VBC models and diverse data streams to obtain a single patient record with data from multiple health information sources including claims, demographics and past coordinated care efforts. Our goal is to reduce the readmittance costs for released patients. We support ACO (Accountable Care Orgs), Public Health Surveillance, EHRs (Electronic Hospital records) and Medicare Advantage plans.

We are currently hiring for Senior Software developer positions whose job duties include:

  • Collaborating with the architects and the agile team to design, develop, and implement the software solutions.
  • Working with the product owners to understand and refine the functional requirements by participating in the backlog grooming sessions
  • Providing extensive code coverage by writing unit test case in JUnit
  • Conduct code reviews and provides constructive feedback to juniors.
  • Ensure Quality delivery to production and works with the support team to ensure successful release and operations.

Requirements:

A qualified candidate will have a Master’s degree (or a foreign equivalent degree) in Computer Science, Information Systems, or a closely related field followed by two years experience in a Healthcare IT software setting implementing Quality Measures and Quality Indicators for Large Hospitals as a software engineer. The experience, which may have been gained concurrently, must have included at least two years with each of the following:

  • Implementing Centers for Medicare and Medicaid Services (CMS) specified eligible-hospital Quality Measures.
  • Utilizing HL7 v3 RIM model, specifically QRDAI and QRDAIII
  • Performing front-end and back-end development using JAVA Script, Java 8, JUnit, MONGO Database, Spring Framework, Hibernate ORM and RESTful services
  • Utilizing Groovy and Grails to write a Domain Specific Language (DSL).

This is a telecommuting position, and the worker may work from anywhere within the United States.

Instructions to Apply:

  • Please confirm whether you have work authorization to work in the U.S. for any employer.
  • Please also confirm whether you now or in the future will require sponsorship, including H-1B/TN/O-1/E-3 sponsorship or I-485 portability
  • Please email your resume to hr@persivia.com

Position Title: Chief Technology Officer – Persivia, Inc. (Marlborough, MA)

The Chief Technology Officer will provide sound technical leadership in all aspects of the business, as it relates to the ongoing development and enhancement of our software. They will set the short- and long-term technology objectives of the company and will apply in-depth knowledge of the technologies used to run our software to direct our team of engineers, systems analysts, and data analysts to further design, develop, test, and implement our software for our clients to maximize its scalability, security, and resiliency. They will engage with employees, stakeholders and customers to ensure that our company’s technologies are utilized appropriately. Specific duties and responsibilities will include:

  • Developing the technical aspects of the Company’s technology strategy to ensure its alignment with the Company’s business goals.
  • Discovering and implementing new technologies that yield a competitive advantage for Persivia.
  • Ensuring that Persivia’s departments uses its technologies profitably.
  • Supervising Persivia’s system infrastructure to ensure maximum functionality and efficiency.
  • Establishing and implementing the Company’s quality assurance and data protection processes.
  • Monitoring KPIs and IT budgets to assess technological performance.
  • Using stakeholders’ feedback to inform necessary improvements and adjustments to the Company’s technology.
  • Communicating Persivia’s technology strategy to partners and investors.

A qualified candidate will have at a minimum a Master’s degree in Computer Science, Information Systems, or a closely related IT field and possess a minimum of four years of experience as an Systems Analyst, Engineer, or Solution Architect working for a software company serving the healthcare industry. The experience, which may have been gained concurrently, must have included:

  • Implementing HIPAA Security measures as part of a SOC II audit and obtaining a successful “passing” result.
  • Four (4) years of hands-on experience managing and handling IT systems administration duties including: building a server, creating and managing new environments, diagnosing server issues (using Oracle), and deploying new server set ups.
  • Four (4) years of experience building and managing products that support public health domain and ELR (Electronic Laboratory Report) systems, along with Healthcare Clinical reporting.
  • Two (2) years of experience utilizing Machine Learning AI (Artificial Intelligence) with a healthcare software company.

Instructions to Apply:

  • Please confirm whether you have work authorization to work in the U.S. for any employer.
  • Please also confirm whether you now or in the future will require sponsorship, including H-1B/TN/O-1/E-3 sponsorship or I-485 portability
  • Please email your resume to hr@persivia.com