At Persivia, we are always on the lookout for top-notch talent in sales, marketing, clinical, technology, and project management. If you are passionate about positively impacting the quality of healthcare delivery and outcomes, and want to work in a fast-paced, high-technology company, please contact us for more information. If you are interested in applying to a position, email your resume to: HR@Persivia.com.
Position Title: Account Manager
Reports to: VP Implementation and Customer Service
Account specialist is a player-coach, managing clients as well as supporting other members of the support and implementation team.
In managing accounts, s/he is an experienced professional whose mission is to provide the information necessary to improve medical care. The overriding goal is to see that Persivia’s Products are used by participating providers to the fullest extent possible. This motivated individual must be flexible in working and solving problems at varying levels (from the senior executives to implementers) across organizations and functional areas.
The Client Service program involves relationship management including, but not limited to, development, maintenance and monitoring of the Persivia-client relationship within the first year of the product implementation and beyond. This consists of training users, educating executives and engaging clinical users.
Essential Duties and Responsibilities include the following:
Manage on-boarding of new customers using structured processes.
Perform ongoing client communications using structured processes.
Develop, manage, and execute annual Client Service plans.
Train new users on Persivia products, if required.
Demonstrate use of Persivia products.
Administer the client business relationship (e.g. receivables, renewals)
Introduce providers to other Persivia products in a compelling manner to improve sales.
Interact with and provide support for/guidance to other teams at Persivia, including Product Development, Support, Engineering, Implementation, etc.
Provide regular updates on client status, new or potential contracts, as well as contract renewals to executive team in a timely and organized manner
Perform other duties as assigned (e.g. Sales Support)
Requirements and Qualifications:
Broad experience in health care delivery systems (clinical, quality or hospital experience greatly preferred).
Strong oral and written communication and presentation skills.
Excellent project management skills with strong leadership qualities.
Ability to work independently as well as a key team member.
Strong customer service understanding and orientation.
Ability to multi-task while managing several projects and delivering on time results.
Strong outcomes-based work ethic alongside a healthy sense of humor.
Ability to travel and maintain long-distance business relationships.
Minimum 2-4 years management experience in a clinical, hospital or professional services setting.
Bachelor’s degree required (in healthcare related field preferred).